What is PUNS?

Illinois Department of Human Services, Division of Developmental Disabilities Prioritization of Urgency of Need for Services (PUNS)

Understanding PUNS

A Guide to Prioritization for Urgency of Need for Services

The Illinois Department of Human Services’ Division of Developmental Disabilities will provide quality, outcome-based, person-centered services and supports for individuals with developmental disabilities and their families. The system of services and supports in Illinois will enhance opportunities for individuals to make real choices and receive appropriate, accessible, prompt, efficient and life-spanning services that are strongly monitored to ensure individual progress, quality of life and safety.

Enroll in PUNS to Apply for the Services You Need


*Please Note: Enrolling in PUNS does not confirm that you are eligible for services nor guarantee that services will be provided. It does ensure that the IDHS’ Division of Developmental Disabilities knows about an individual’s need for services.


Contact the Illinois Department of Human Services’ (IDHS) 24 hour automated helpline:

1-800-843-6154 or 1-800-447-6404 (TTY)

You may speak with a representative between 8:00 am – 5:30 pm Monday – Friday (except state holidays)


Contact us via mail at:

Illinois Department of Human Services

319 East Madison, 4N

Springfield, IL 62701






Programs, activities and employment opportunities in the Illinois Department of Human Services are open and accessible to any individual or group without regard to age, sex, race, sexual orientation, disability, ethnic origin or religion. The department is an equal opportunity employer and practices affirmative action and reasonable accommodation programs.